Creating and Publishing Audio Content

Organization, products, and audios in the Ekoo backoffice

Content Structure

Ekoo audio content is organized in three levels:

1

Organization

Your company or brand. It groups all your websites and products.

2

Products

Each product corresponds to an item in your e-commerce catalog. It is identified by a unique product ID.

3

Audios

Audio clips associated with a product. A product can have multiple audios (reviews, testimonials, presentations…).

Creating and Linking an Audio

  1. Log in to the Ekoo backoffice.
  2. Create a product (or select an existing one). The product identifier must match the data-ekoo-product-id used in your integration.
  3. Add an audio to the product: import a file or record directly from the backoffice.
  4. Set the audio status to published.

Why the Widget Does Not Show

The Ekoo widget only displays if at least one audio is published for the specified product. This is by design: if no audio content is available, the widget takes no space on the page.

  • Make sure the audio is set to published (not draft, not archived).
  • Verify that the data-ekoo-product-id on the widget matches the product identifier in the backoffice.
  • If you just published the audio, wait a few seconds and reload the page.
✅

One published audio = one visible widget

Always publish at least one audio before testing your integration. Without a published audio, the widget will not appear and it will be difficult to distinguish an integration issue from a simple lack of content.

Best Practices

  • Use stable product identifiers (SKU, slug, internal ID) rather than temporary ones.
  • Prepare your audios ahead of time and publish them before deploying the widget integration.
  • For multilingual sites, associate audios in the corresponding languages for each product.
  • Test the widget display on a test page with a published audio before deploying across the entire site.

Next Steps

Create & Publish — Documentation — Ekoo